Shipping Exchanges
Thank you for choosing Silo Perfumes ! Please review our policy below before placing your order.
Eligibility
Customers must contact our customer service team within 48 hours of receiving their order to report a damaged, defective, or incorrect item. Requests should include the order number and clear photos or videos of the issue. Items submitted for exchange must be unused and in their original packaging, where applicable.
Exchange Process
To request an exchange, please contact us using the details provided below. Our team will review your request and guide you through the process. We aim to respond as soon as possible and resolve verified complaints promptly.
Email: info@silo.pk
Phone: +92 345 1111040
Refunds and Store Credit
Refunds, exchanges, or store credit will be considered after reviewing the reported issue and in accordance with applicable law. Where appropriate, we may offer a replacement or store credit for an approved claim. Nothing in this policy limits any rights customers have under applicable law.
Exchange Shipping
If an exchange is required because we sent the wrong item or the product arrived damaged or defective, we will advise you on the return shipping arrangements. For other approved exchanges, shipping arrangements and any applicable costs will be communicated before the exchange is processed.
Exchange Availability
Exchanges depend on product availability. If the requested product is unavailable, we will discuss available alternatives or another appropriate resolution with you.
Change of Mind
Due to the hygiene and product-safety considerations associated with perfumes, we generally do not accept returns or exchanges for change of mind or personal preference. This does not apply where a remedy is required by applicable law or the item is confirmed to be defective, damaged, or incorrect.
Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery. We may request photographs, videos, and proof of purchase to assess the claim. Once verified, we will advise you of the available resolution.
Exceptions and Conditions
Products must not be returned without contacting us first. Proof of purchase, such as an order confirmation or receipt, is required for all return and exchange requests. Certain promotional or clearance items may have additional conditions, subject to applicable law.
Orders Placed Before Promotional Sales
Orders placed before a promotional campaign begins are not automatically eligible for the later promotional price.
Cancellation Policy
Customers may request order cancellation before the order has been processed or dispatched by contacting our customer service team. Cancellation cannot be guaranteed once processing or shipment has begun.
Silo Perfumes may cancel an order if a product is unavailable, fails quality checks, or payment cannot be authorized. If payment has already been collected for a cancelled order, any applicable refund or other remedy will be handled in accordance with applicable law.
Contact Information
For assistance with exchanges, returns, or cancellations, please contact:
Store: Silo Perfumes
Operating Company: ONETAP PHONES (SMC-PRIVATE) LIMITED
Email: info@silo.pk
Phone: +92 345 1111040
Location: Lahore, Pakistan
